Contact us
We’d love to hear from you.
Questions about your account, ideas to make Youth Enterprise GrowthLink better, or a concern you want to raise: here’s how to reach our team.
Ways to reach us
Stay safe. Our team will never ask for your password, PIN or mobile money details, and never charges for support. Only trust contact details shown on this page.
Feedback & complaints
Your feedback helps us improve, and you have the right to complain if something has gone wrong. Raising a complaint will never affect your access to Youth Enterprise GrowthLink.
- Tell us what happened. Email youthenterprise.growthlink@gmail.com with your name, how to reach you, what happened and when, and what you would like us to do.
- We acknowledge it. We aim to confirm we have received your message within 5 working days.
- We look into it. Someone who was not involved reviews your complaint fairly and in confidence. We aim to give you a full reply within 20 working days, or explain why we need longer.
- If you’re not satisfied, reply and ask for your complaint to be reviewed by our leadership. Their decision will be explained in writing.
For concerns about the safety or wellbeing of a young person, please follow our safeguarding reporting steps instead. They are handled with priority. For questions about your personal data, see your privacy rights.